- Illinois Department on Aging
- Adult Protective Services Program
- Illinois Department on Aging
- One Natural Resources Way, Suite #100
- Springfield, IL 62702-1271
- Phone: To report suspected abuse, exploitation or neglect of an older person, call the statewide, 24-hour Adult Protective Services Hotline:1-866-800-1409
- TTY: 888*206*1327
- Email: Aging.ilsenior@illinois.gov
- Website Link:
Purpose of the Program
Effective July 1, 2013, legislation was passed by the General Assembly to expand the Department’s current Elder Abuse and Neglect Program (now Adult Protective Services Program) to prevent abuse, neglect, and financial exploitation of people with disabilities between the ages of 18-59 living in the community.
The Adult Protective Services Program is locally coordinated through 40 provider agencies, which are designated by the Regional Area Agency on Aging and the Illinois Department on Aging. Case workers from the Adult Protective Services Provider Agencies conduct investigations and work with adults age 60 or older and adults age 18-59 with disabilities in resolving the abuse, neglect, or financial exploitation situation.
Who is Eligible
Anyone can report a case of abuse in good faith.
The Adult Protective Services Act provides that people – who in good faith report suspected abuse, neglect, financial exploitation, or cooperate with an investigation – are immune from criminal or civil liability or professional disciplinary action. It further provides that the identity of the reporter shall not be disclosed except with the written permission of the reporter or by order of a court. Anonymous reports are accepted.
Certain professionals are required by law to report suspected abuse.
Illinois has a law which requires certain professionals to make reports of suspected abuse of adults age 60 or older or people with disabilities age 18-59 who are unable, due to dysfunction, to report for themselves.
This law applies to persons delivering professional services to adults age 60 or older or people with disabilities age 18-59 in the following fields:
- social services
- adult care
- law enforcement
- education
- medicine
- state service to seniors
- social workers
*Mandatory reporting requirements only apply when the reporter believes that the adult is not capable of reporting the abuse, neglect, or financial exploitation themselves.
Application Process
To report suspected abuse, neglect, or financial exploitation of an adult age 60 or older or a person with disabilities age 18-59 call the statewide, 24-hour Adult Protective Services Hotline: 1-866-800-1409, 1-888-206-1327 (TTY). You may also call your local Adult Protective Services Provider Agency. Information about this program can also be obtained Monday-Friday, 8:30a.m.-5:00 p.m. CST through the Illinois Department on Aging’s Senior HelpLine at 1-800-252-8966 or 1-888-206-1327(TTY).
How Funds are to be used
To prevent abuse, neglect, and financial exploitation of people with disabilities between the ages of 18-59 living in the community.
Types of Assistance
Other Assistance
Year Program was established
1988