- University of Illinois Extension
- 905 S. Goodwin Avenue
- Urbana, IL 61801
- Phone: 217-333-5126
- Email: email@example.com or firstname.lastname@example.org
- Website Address:
Purpose of the Program
On the Front Line: Skills for Excellent Customer Service in your Community is a ten-part customer service educational workshop geared for anyone who works with customers, clients, patients, members, or constituents. The customizable ten learning sessions include: Understanding Customer Service Impact in the Community, Defining Customer Service and Integrating your Mission, Understanding Customers Culture and Diversity, Demonstrating Good Customer Service Techniques, In-person Communication (verbal/non-verbal), Telephone Technique, Delivering Customer Service Online, Unhappy Customers, Keeping Customers Happy, and Using Skills Learned to Develop a Personal Development Plan.
Who is Eligible
Businesses, Community Organizations.